Seller Policy Pages
Support Policy
Thank you for choosing to shop at magazaexpress.com. We are committed to providing you with the best possible customer service experience.
If you are not completely satisfied with a purchase, we invite you to review our Support Policy for assistance. This policy explains how we handle support requests, refunds, and returns.
Interpretation and Definitions
Interpretation
The words with capitalized letters have specific meanings defined under the following conditions. These definitions will remain consistent, regardless of whether they appear in the singular or plural form.
Definitions:
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"Company" (referred to as "the Company," "We," "Us," or "Our") refers to magazaexpress.com.
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"Goods" refers to the items offered for sale through our Service.
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"Orders" means a request from you to purchase Goods from us.
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"Service" refers to the website and the services it provides.
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"Website" refers to magazaexpress.com, accessible at magazaexpress.com.
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"You" refers to the individual or legal entity accessing or using our Service.
Your Order Cancellation Rights
You are entitled to cancel your Order within 7 days without providing any reason.
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The cancellation period expires 7 days from the day you received the Goods or from the day a third party appointed by you (other than the carrier) takes possession of the product delivered.
To exercise your right of cancellation, you must inform us of your decision via a clear statement. You can notify us in one of the following ways:
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By visiting this page: https://magazaexpress.com/support_ticket
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By sending us an email: support@magazaexpress.com
We will process your refund no later than 7 days from the day we receive the returned Goods. The refund will be issued via the same method of payment used for the Order, and no fees will be charged for the reimbursement.
Conditions for Returns
For Goods to be eligible for return, they must meet the following conditions:
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The Goods were purchased within the last 7 days.
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The Goods are in their original packaging.
The following Goods cannot be returned:
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Goods made to your specifications or clearly personalized.
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Goods that, by their nature, are not suitable for return, deteriorate rapidly, or have passed their expiration date.
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Goods that are unsuitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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Goods that, after delivery, have become inseparably mixed with other items.
We reserve the right to refuse returns if the Goods do not meet these conditions, at our sole discretion.
Additional Terms
If you need assistance with returns or cancellations, our customer support team is here to help! Please do not hesitate to contact us at support@magazaexpress.com or visit our Support Ticket Page for more details.
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